Help and support

Something not working, or an idea for the game? Write to – the quickest way is Settings → Send feedback in the game, which adds your app version, device and player ID for us.

How do I move my progress to a new device?

On the old device, open Settings and write down the 16-character recovery code. On the new device, enter it under Settings and tap “Restore progress”. Both devices then count as one player and stay in sync.

I bought “No ads” – how do I get it back?

Open the store in the game (button on the left of the main screen) and tap “Restore purchases” at the bottom. Coins from purchases come back with your recovery code, not through the store.

A purchase did not arrive

Purchases are checked by our server before they are credited. Without an internet connection the game waits and tries again later. If nothing arrives within a day, write to us with the date and the order or transaction number from your receipt.

Refunds

Payments and refunds are handled by Google Play or Apple. A refunded purchase is taken back in the game.

Ads and privacy

You decide in the settings whether we may send gameplay statistics and error reports, and where required you can change your ad consent under “Ad privacy settings”. Details: privacy policy.

How do I delete my data?

Settings → “Delete my data” deletes everything linked to your player ID on our server and restarts the game on this device. You can also write to us with your recovery code.